EAEMDR: Client Survey

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Electronic Navigational Charts

Navigational information

Notice to skippers

Navigational conditions

Limited parameters of the fairway

Riverway hazards

Recommended fairway

Natural shelters

Hydrological information

Bulgarian section

Foreign section

Anti-corruption

Client Survey

Your name:

Quality of information provided

	agree	not sure	disagree	don’t know
Information regarding our Agency and its services is easy to find
Information regarding how to access a service is easy to find
Written information is:
Clear/Easy to understand
Correct
Full
Timely
The information you received directly from our staff is:
Clear/Easy to understand
Correct
Full
Timely

Information access

I learned about your website from
The Internet	TV
Radio	Newspaper/Magazine/other publication
From an Agency’s staff member	Other

In the future, I would like to receive relevant information via
The Internet	TV
Radio	Newspaper/Magazine/other publication
From an Agency’s staff member	Other

Conduct of staff

	agree	not sure	disagree	don't know
Staff treat clients with respect and professionalism
Staff understand my problem / question
Staff provide full, accurate and useful feedback

Priorities for improvement

In your opinion, which aspect of your services needs improvement the most?
Information access	Quantity of information provided
Quality of service	Treatment of clients by service staff
Knowledge and skills of staff
Other

Services used

Please note which of our services you most frequently use:
Bulletin on the hydrometeorological and navigational conditions on the Danube River;	Bulletin on the navigational conditions in the Bulgarian section of the River;
Other (please specify)
Which service would do you miss and would like instituted:
None
Other (please specify)

Personal data

Your education?
Primary school degree	Secondary school degree
Higher education	Other (please specify)
Which of the following best corresponds to you?
Student	Employee	Employer
Retired	Other (please specify)
Please mark the type of organization you are affiliated with:
Local, municipal, regional administration	Non-governmental organization	Educational institution
Private sector company	None of the above